Play for fun, not to escape. nd99 believes every player deserves a safe and healthy gaming experience — and we are here to make sure that happens.
nd99 Pledge: Our platform provides self-control tools, self-set deposit limits, and professional support for players who need help — all free and easily accessible.
Six built-in protection features on the nd99 platform to help you play more responsibly.
Set your own daily, weekly, or monthly deposit limits. Any request to increase a limit will take 7 days to come into effect — giving you time to reconsider.
The nd99 platform will send an automatic notification when you have played beyond the time limit you set yourself — helping you stay aware of the time you spend.
Need a short break? Activate a self-pause for 24 hours, 7 days, or 30 days. During this period, your account cannot be used to play or make new deposits.
For those who need a more drastic measure, nd99 offers a permanent self-exclusion option. Your account will be permanently closed and cannot be reopened.
Review a summary of your gaming activity — including total time played, deposits, and losses over a given period — for a clear and honest picture of your gaming habits.
Nd99's dedicated support team is ready to assist you in a confidential and non-judgmental way — whether you just want to talk or need a referral to a professional.
Responsible gaming means enjoying online casino entertainment in a controlled, mindful, and balanced way. It's not about stopping you from playing — it's about making sure you play under the right conditions: with money you can afford to lose, within a reasonable time, and for the right reasons — for fun, not out of pressure.
Nd99 believes that responsible gaming is not only the player's responsibility, but also the platform's. That is why we have built self-control tools directly into our platform — not as an add-on feature, but as a core part of the nd99 experience.
As a platform serving Malaysian players, we understand the realities of everyday life — work stress, financial pressures, and sometimes the temptation to see gambling as a way out. nd99 wants to be an honest partner: we will let you know when warning signs begin to appear, and we are always here to help.
nd99 Core Principles: Every gaming decision you make should be made consciously, free from pressure, and within your true financial means.
It is important to recognise the early signs before gaming habits start to negatively affect your life. Many people do not realise they may have a problem because changes happen gradually. Here are the warning signs to watch for in yourself:
If you identify any of the signs above in yourself, this is not a sign of weakness — it is a sign of courage to acknowledge it. Contact the nd99 support team or use the self-control tools on our platform right away.
All nd99 self-control tools are accessible directly through your account settings — no need to contact customer support first. The process is straightforward and takes effect immediately (except for limit increases, which require a 7-day waiting period for your protection).
Go to "Account Settings" from your profile menu in the top right corner of the platform.
You will find a dedicated menu containing all the self-control tools provided by nd99.
Set deposit limits, time limits, self-pause, or activate self-exclusion based on your current needs.
An email or SMS verification will be sent to confirm the change. Limit decreases take effect immediately; limit increases require 7 days.
Nd99 recommends that you review your self-control settings at least once a month to ensure they still suit your current situation.
Important: If you wish to activate self-exclusion or need immediate assistance, contact nd99 customer support via live chat on the platform — our team is specially trained to help with empathy and care.
Take a moment to answer the following questions honestly with yourself. This is not a formal assessment test, but it can help you evaluate your relationship with online gaming:
Have you ever played with money that should have been used for essential needs such as rent, food, or loan repayments?
Do you always play longer or spend more than you originally intended?
Have you ever lied to someone close to you about how much money or time you have spent gaming?
Do you play to relieve stress, anxiety, or sadness — rather than purely for enjoyment?
Have you ever tried to stop gaming but been unable to, or found it very difficult to control your gaming habits?
Has online gaming caused problems in your personal relationships, career, or health?
If you answered "Yes" to any of the questions above: These are signs that you may need to use nd99's self-control tools or seek professional support. Remember — asking for help is a sign of strength, not weakness.
Online gaming can be a fun and responsible hobby if you follow these simple guidelines. nd99 encourages every player to practise healthy gaming habits from the start:
Nd99 strictly prohibits access by individuals under 18 years of age. We conduct age verification during the registration process and periodically as part of our KYC process. Any account confirmed to belong to a minor will be closed immediately and all balances will be refunded.
If you share a device with younger family members, nd99 recommends the following steps to prevent unauthorised access:
nd99 Strict Policy: Allowing or facilitating access to the nd99 platform by minors is a serious violation of our Terms and Conditions and may result in permanent account closure.
Control your spending
Manage your play time
Temporary Break
Permanent account closure
The nd99 support team is available to help you 24 hours a day, 7 days a week — confidentially and without judgment.
Enjoy the best online casino experience in Malaysia with complete confidence — nd99 provides a safe, fair, and responsible gaming environment for every player.